Users can be blocked either manually or automatically due to the below reasons:


1. Manual user blocking

SysAdmins and Tenant Admins have the possibility to manually block users as explained in this article,


2.Automatic user blocking through users' CSV file provisioning

Customers transferring users' CSV files (typically through a secured FTP) will have their users base in Qmarkets in line with the latest provided user list file (extracted from their Active Directory). Consequently:

  • Users present in Qmarkets database, but not present in the user's list file, will be automatically blocked;
  • Users not present in Qmarkets database, but present in the user's list file, will be automatically created.


It is important to keep the CSV users' list aligned with the organization's Active Directory, so users that left the organization will not be able to access/get emails from the system.


In case a user is not in the latest CSV file, and the import settings are set to 'block missing users' - the user will be blocked in the system.



3. Automatic user blocking through users' SCIM provisioning 

For customers using SCIM for users provisioning, users state is updated in accordance with their centralized corporate directory. 

If a user was removed from the Active Directory/SCIM application's users group - they will be blocked in the system. To understand how SCIM works, please refer to https://en.wikipedia.org/wiki/System_for_Cross-domain_Identity_Management



4. Relevant for non-SSO users:

4.1 Automatic user block/suspension due to unsuccessful login attempts

Users can be suspended or blocked after a specified number of unsuccessful login attempts.
When a user is blocked/suspended, an email will be sent to the affected user and Site Admin notifying a user block/suspension has occurred.
To modify this setting (change number of attempts, or suspension period), contact your Customer Success Manager.


4.2 Automatic user block after not accessing for X days

Users can be automatically blocked after not accessing for X days.
To modify this setting (change number of days, how many days before the user should be notified before being blocked), contact your Customer Success Manager.


. 4.3 Self-Blocking

Users that have been self-registered can block their account from the profile page.