Support Center

Qmarkets Integrations 15

• MS Teams - FAQ
• Startup DB - Overview & Configuration
• Qmarkets Rest API
• Qmarkets Integrations Guide
• Innovation Management Q-360 (Qmarktes MS Teams embedded application)

View all 15

Qmarkets Help Center 8

• Welcome to the Qmarkets Support Portal
• Ticket statuses: what do they mean?
• Ticket submission: best practices
• What's included in the IT Onboarding Process
• System Skin

View all 8

Boost your success 6

• How to Increase Efficiency - what features that can help...
• How to Enhance Clarity and User-Friendlines
• How to Reflect Success - what features that can help...
• How to Increase Management Involvement in the Innovation Process
• How to Improve the Quality of Ideas

View all 6

FAQ 4

• Profile Information (AKA Profile Fields) - why do we need them and how to use them
• Campaign Categories: A Strategic Approach to Idea Submission
• Campaign Strip in Homepage - Options and Recommendations
• Ad-hoc/permanent idea box vs. time-based campaigns/challenges - Differences & More

Homepage Adjustments 15

• Homepage Customization Course
• What is the Community Page
• Why do my images appear cropped on the Homepage?
• Modifying the Welcome Screen
• Tenant Welcome Section Customization

View all 15

System Settings 12

• Self Admin Training Course
• System logs
• Advanced Configurations
• What version of the software do I have?
• How to change system date and time

View all 12

Translation 7

• Tranlsation Course
• Translating User-Submitted Content (Ideas, Titles, Descriptions, Comments, etc.)
• Managing Translations for Self-Created Terms/Strings (labels, field names, roles, workflow, etc.)
• After being modified, the idea is not automatically translated again
• Email Translations

View all 7

Emails 10

• Use an SPF Record to Help With Email Delivery
• What and when emails are sent + how to control them
• User Tagging Emails/on-Screen Notifications
• Mail Log Entries
• Bulk Emails - why and how to use them

View all 10

General Information 13

• Catalyst Kit
• I have a suggestion for improvement
• Copied Text is displayed as HTML tags
• How to handle overlapping picture and text
• Image Size Dimensions Recommendations and Resolutions

View all 13

Security 3

• Manage permissions based on IP Addresses
• Privacy and Compliance Documents
• Site Access and Security

System's Features 8

• Expert Management - How to Configure
• Task Management Feature - How to Configure
• Join Request - How to Configure
• Automatic Tasks Feature - How to Configure
• Adoption Feature - How to Configure

View all 8

Workflow Settings 10

• Workflow Settings Course
• What to do when the workflow setting page is empty/blank/missing
• Custom Features
• What is the Clarification state?
• Why can't I delete a field or state?

View all 10

Roles 6

• What is the difference between System Admin, Subsystem Admin and Tenant Admin Roles
• How to manually edit user roles
• Roles & Responsibilities in the system
• How to assign a campaign category manager
• Role Management & User Assignment Videos

View all 6

User’s Profile 8

• How to configure a pop up reminder for filling a specific profile field
• How to contact other users
• How can a user change their password?
• User Anonymization and Privacy
• How to edit user badges

View all 8

User’s Points 2

• How to manually assign user points
• Where points are displayed?

Users' Management 8

• How to manually block/unblock users
• Blocked Users - what it means/ 401 Error
• Reasons for users to be blocked
• How to manually add a user
• How to delete users

View all 8

Users' provisioning 5

• Using SCIM and SAML JIT for Users Provisioning – FAQs
• Users provisioning via a CSV file - Guidelines
• SCIM vs. JIT - user provisioning methods
• Users' CSV file - Encryption (GPG)
• OKTA - SCIM setup - customer side NOT FINAL

Submission Form 9

• Submission Form Course
• Why do I see the all the fields in edit mode
• Behavior of the "locked" Description field
• The Submission presence (selected/forced) setting in the submission form
• The "This content has been modified by another user, changes cannot be saved" error message

View all 9

Anonymous & Confidential submissions 3

• Anonymous and confidential submissions - How to configure
• What are anonymous submissions?
• What are confidential submissions?

Campaign Creation 9

• Campaign Creation Video
• Tips for Launching a Successful Campaign
• Adjusting a Field's Label and Help Text within a Specific Challenge
• How do I configure anonymity settings in campaign
• Quick Challenge: Switch to Fast and Efficient Challenge Creation

View all 9

Campaign Management / Features 15

• Campaign Management Course
• Campaign Management / Launching a Campaign
• How to set up the Campaign Scheduler
• Who can submit ideas in the different campaign's states ?
• Guidelines for Expert Reviewers

View all 15

Random Campaign 2

• Configuraing the ad-hoc/random/permanent campaign
• Customizing the Random Campaign Strip on Homepage

Review Committee / Evaluation Sessions 11

• Review Committee Course
• How come my RC team is bigger than what I assigned?
• How to set a Review Commitee team by Role/Assign Specific Users
• What are the Group Criteria in the Review Committee
• How to set additional different review sessions?

View all 11

Ideas Moderation 12

• How to progress ideas along the workflow (or projects or companies...)
• Idea Transition Automation
• Idea navigation page numbers
• How to check the History and or Revision of an idea
• What does each sorting option mean?

View all 12

Idea editing 4

• Why Process/Re-assign Pop Up Windows can be empty/missing?
• How to enable co-authors to edit their ideas
• Can an Idea be Deleted? Can a Deleted Idea be Restored?
• "This content has been modified by another user" error

Connecting ideas 6

• Interconnectivity / Related Ideas Course
• The Difference Between Interconnectivity and Related Ideas Features
• Connecting between Ideas - How to use the Related Ideas feature
• How to use Interconnectivity
• How to set up Interconnectivity

View all 6

Users tagging 3

• How to enable "Like on comments"
• How do I tag a user?
• Why can't I tag users in comments?

Notifications and User Tasks 6

• Task Management (Video)
• My Hub: navigating the task items
• Personal "To Do" Tasks and their due dates
• Mail Log - in general and per idea, when it can be empty
• My Page - User's activity in the system

View all 6

Notifications and User Tasks 3

• How to easily check outgoing notifications
• Why my 'To Do' notifications won't disappear?
• Subscribing to campaigns and ideas

AI 6

• Generative AI Settings
• Suggested AI Prompts, Recommended Prompt Structure
• AI Powered Fields Settings
• Generative AI Course
• Connecting Your Own AI Service (Bring Your Own Key)

View all 6

Reports 9

• Reports & KPIs Course
• Efficiency Reports - How to Track Processing Times
• How to analyze user engagement / User Engagement reports
• Subscribing to Reports
• Sonar - how it works video

View all 9

Gamification & Points 7

• Gamification Point - how to configure, manage and monitor
• Workflow points - Why & How to Configure
• How to configure Points Based on Collaboration/Community features
• Points to decision makers, task owners and stakeholder upon task completion
• Points the Idea Author(s) due to the feedback they get from the community

View all 7