Support Center

Notifications and User Tasks 3

• How to easily check outgoing notifications
• Why my 'To Do' notifications won't disappear?
• Subscribing to campaigns and ideas

AI 5

• Generative AI Settings
• Suggested AI Prompts, Recommended Prompt Structure
• AI Powered Fields Settings
• Generative AI Course
• Connecting Your Own AI Service (Bring Your Own Key)

Reports 9

• How to analyze user engagement / User Engagement reports
• Subscribing to Reports
• Sonar Limitation & Display
• Funnel Statistics
• Why numbers in reports/ KPI do not match?

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Campaign's General Information 12

• Adjusting a Field's Label and Help Text within a Specific Challenge
• How to promote "Closed for Submission"/"Closed" Campaign or a specific campaign
• What determines the campaign default landing page?
• Campaign Summary / Announcements
• Campaign landing page - What is the Logic and Why

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Gamification & Points 6

• Gamification Point - how to configure, manage and monitor
• Workflow points - Why & How to Configure
• How to configure Points Based on Collaboration/Community features
• Points to decision makers, task owners and stakeholder upon task completion
• Points the Idea Author(s) due to the feedback they get from the community

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